{"id":5317,"date":"2026-10-08T15:39:07","date_gmt":"2026-10-08T13:39:07","guid":{"rendered":"https:\/\/gses-system.com\/?p=5317"},"modified":"2026-10-12T14:31:01","modified_gmt":"2026-10-12T12:31:01","slug":"support-specialist","status":"publish","type":"post","link":"https:\/\/gses-system.com\/nl\/support-specialist\/","title":{"rendered":"Support Specialist"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row style-color-164485-bg row-container has-dividers\" id=\"row-unique-0\"><div class=\"uncode-divider-wrap uncode-divider-wrap-bottom z_index_0 uncode-row-divider-invert\" style=\"height: 140px;\" data-height=\"140\" data-unit=\"px\"><svg version=\"1.1\" class=\"uncode-row-divider uncode-row-divider-curve\" x=\"0px\" y=\"0px\" width=\"240px\" height=\"24px\" viewBox=\"0 0 240 24\" enable-background=\"new 0 0 240 24\" xml:space=\"preserve\" preserveAspectRatio=\"none\">\n\t\t<path fill=\"#ffffff\" d=\"M0,24l0.01-0.24V0H240v24c0,0-48.115-23.471-120.039-23.48C48.018,0.52,0,24,0,24L0,24z\"\/>\n\t\t<\/svg><\/div><div class=\"row double-top-padding triple-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell\" ><div class=\"uncont no-block-padding col-custom-width\" style=\" max-width:996px;\" ><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-center align_center column_child col-lg-12 half-internal-gutter\"><div class=\"uncol style-dark\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h5 class=\"h6 fontspace-140275 font-weight-400 text-uppercase\" ><span>Vacancy<\/span><\/h5><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text curtain-words animate_inner_when_almost_visible el-text-split\" data-speed=\"300\"><h1 class=\"h2 font-obs\" data-style=\"normal\" data-weight=\"300\" data-font=\"Poppins\"><span class=\"heading-text-inner\"><span class=\"split-word word1\"><span class=\"split-word-flow\"><span class=\"split-word-inner\">Customer<\/span><\/span><\/span><span class=\"split-word word2\"><span class=\"split-word-flow\"><span class=\"split-word-inner split-empty-inner\"><span class=\"split-word-empty\">&nbsp;<\/span>Support<\/span><\/span><\/span><span class=\"split-word word3\"><span class=\"split-word-flow\"><span class=\"split-word-inner split-empty-inner\"><span class=\"split-word-empty\">&nbsp;<\/span>Specialist<\/span><\/span><\/span><\/span><\/h1><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-1\"><div class=\"row col-double-gutter double-top-padding no-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell\" ><div class=\"uncont no-block-padding col-custom-width\" style=\" max-width:60%;\" ><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-2\"><div class=\"row col-double-gutter no-top-padding double-bottom-padding double-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 half-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible alpha-anim\"  data-speed=\"1600\"><div class=\"uncoltable\"><div class=\"uncell\" ><div class=\"uncont no-block-padding col-custom-width\" style=\" max-width:996px;\" ><div class=\"uncode_text_column left-t-right animate_when_almost_visible\" data-delay=\"500\" data-speed=\"500\"><\/p>\n<blockquote>\n<p><strong>Location<\/strong>: On-site (Rotterdam), hybrid possible<br \/>\n<strong>Employment Type<\/strong>: Full-time<br \/>\n<strong>Extras<\/strong>: NS Business Card, and laptop.<\/p>\n<\/blockquote>\n<p>\n<\/div><div class=\"uncode_text_column text-small\" ><p><strong>Do you want to help companies turn sustainability ambitions into real-world action?<\/strong><br \/>\nAt GSES, we make sustainability measurable and actionable, whether it involves organisations, products, assets, or events. Through our platform, the Enterprise Score, and the Nature Impact Score (NIS), retailers and manufacturers gain clear insights into the environmental impact of their businesses and products. This enables them to make better decisions and communicate their sustainability performance with confidence.<\/p>\n<p>Today, this is becoming increasingly important. We also support a growing number of clients in meeting sustainability-related regulatory requirements.<br \/>\nMore and more organisations recognise the value of our mission, and we&#8217;re proud to work with leading companies across industries such as retail, construction, transportation, and marketing, both in the Netherlands and internationally.<br \/>\nAs GSES continues to grow rapidly, we&#8217;re looking for a new colleague to strengthen our Support Team!<\/p>\n<p><strong>Your Role<\/strong><br \/>\nAs a Customer Support Specialist, you will be the first point of contact for clients who have questions about our platform. You&#8217;ll guide them through the system, solve problems, and make sure they get the most out of GSES.<br \/>\nYour interactions with clients are incredibly valuable. By sharing their feedback, challenges, and suggestions with the team, you&#8217;ll help us continuously improve our platform and customer experience.<\/p>\n<p>Of course, you won&#8217;t be doing this alone. You&#8217;ll work closely with project managers, IT specialists, and other colleagues in an international team, based in the heart of Rotterdam.<\/p>\n<p><strong>What Will You Do?<\/strong><br \/>\n\u2022 Respond to customer inquiries via email, phone, and [ticketing system\/chat]<br \/>\n\u2022 Support clients in using the GSES platform, including submitting data and understanding their results<br \/>\n\u2022 Analyse technical issues and escalate them to the IT team when necessary<br \/>\n\u2022 Assist with onboarding new clients, ensuring they feel confident and comfortable using the GSES platform<\/p>\n<p><strong>Who Are You?<\/strong><br \/>\n\u2022 You have at least 2 years of experience in customer success or customer support, preferably within a software company<br \/>\n\u2022 You are customer-focused, proactive, and enjoy solving problems<br \/>\n\u2022 You take ownership of customer issues and follow through until they are resolved<br \/>\n\u2022 You are an excellent communicator who can explain complex topics clearly and confidently, especially over the phone<br \/>\n\u2022 You are fluent in both Dutch and English, written and spoken<\/p>\n<p><strong>Nice to Have:<\/strong><br \/>\n\u2022 Experience working with SaaS platforms or B2B clients<br \/>\n\u2022 Experience with ticketing systems such as Zendesk, Freshdesk, or HubSpot<br \/>\n\u2022 An interest in sustainability or data<\/p>\n<p><strong>What Do We Offer?<\/strong><br \/>\n\u2022 A full-time position (36\u201340 hours per week)<br \/>\n\u2022 Attractive employment benefits, including (holiday allowance, OV business card, laptop, etc.]<br \/>\n\u2022 A varied role with plenty of client interaction and responsibility<br \/>\n\u2022 The opportunity to work in an international team, with an office in the heart of Rotterdam<br \/>\n\u2022 The chance to make a real contribution to turning sustainability goals into measurable results and meaningful action<\/p>\n<p><strong>Does This Sound Like a Match?<\/strong><br \/>\nWe&#8217;d love to hear from you!<\/p>\n<p><em>Recruitment agencies: unsolicited approaches regarding this vacancy are not appreciated.<\/em><\/p>\n<\/div>\n\t<div class=\"wpb_raw_code wpb_raw_html \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<style>\n  .gses-apply{position:relative;overflow:hidden;margin:56px 0 24px;padding:56px 48px;background:#112D17;border-radius:24px;font-family:Poppins,sans-serif;color:#fff;display:grid;grid-template-columns:1fr auto;gap:32px 48px;align-items:center}\n  .gses-apply::after{content:\"\";position:absolute;right:-180px;bottom:-260px;width:520px;height:520px;border-radius:50%;background:#14361B;pointer-events:none}\n  .gses-apply>*{position:relative;z-index:1}\n  .gses-apply__eyebrow{margin:0 0 14px !important;font:400 13px\/1.4 Poppins,sans-serif !important;letter-spacing:3px;text-transform:uppercase;color:#6AF983 !important}\n  .gses-apply__title{margin:0 0 14px !important;font:300 32px\/1.25 Poppins,sans-serif 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Poppins,sans-serif;color:#112D17;outline:none;transition:border-color .2s,box-shadow .2s,background .2s}\n  .gses-input:focus{border-color:#14361B;background:#fff;box-shadow:0 0 0 3px rgba(106,249,131,.35)}\n  textarea.gses-input{min-height:120px;resize:vertical}\n  .gses-field.has-error .gses-input,.gses-field.has-error .gses-drop{border-color:#c0392b}\n  .gses-field__error{display:none;font:400 12px\/1.3 Poppins,sans-serif;color:#c0392b}\n  .gses-field.has-error .gses-field__error{display:block}\n\n  .gses-drop{position:relative;display:flex;align-items:center;gap:14px;padding:16px;border:1.5px dashed #b9c8bd;border-radius:14px;background:#f7f9f7;cursor:pointer;transition:border-color .2s,background .2s}\n  .gses-drop:hover,.gses-drop.is-drag{border-color:#14361B;background:#eefcf1}\n  .gses-drop input{position:absolute;inset:0;opacity:0;cursor:pointer}\n  .gses-drop__icon{flex:none;width:42px;height:42px;border-radius:12px;background:#112D17;color:#6AF983;display:flex;align-items:center;justify-content:center}\n  .gses-drop__icon svg{width:20px;height:20px}\n  .gses-drop__main{font:500 14px\/1.35 Poppins,sans-serif;color:#112D17}\n  .gses-drop__sub{font:400 12px\/1.35 Poppins,sans-serif;color:#6b7c70}\n  .gses-drop.has-file{border-style:solid;border-color:#6AF983;background:#eefcf1}\n\n  .gses-switch{align-self:flex-start;margin-top:2px;padding:0;border:0;background:none;font:400 13px\/1.4 Poppins,sans-serif;color:#14361B;text-decoration:underline;text-underline-offset:3px;cursor:pointer}\n\n  .gses-consent{display:flex;gap:12px;align-items:flex-start;margin:22px 0 0;font:400 13px\/1.55 Poppins,sans-serif;color:#4a5a50}\n  .gses-consent input[type=checkbox]{flex:none;-webkit-appearance:checkbox !important;appearance:auto !important;position:static !important;opacity:1 !important;visibility:visible !important;display:inline-block !important;width:18px !important;height:18px !important;margin:2px 0 0 !important;accent-color:#14361B}\n  .gses-consent a{color:#14361B !important;text-decoration:underline !important}\n  .gses-consent.has-error{color:#c0392b}\n\n  .gses-form__foot{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:26px}\n  .gses-form__note{margin:0;font:400 12px\/1.4 Poppins,sans-serif;color:#6b7c70}\n  .gses-form__status{display:none;margin:18px 0 0;padding:12px 16px;border-radius:12px;background:#fdecea;font:400 14px\/1.5 Poppins,sans-serif;color:#8e2a20}\n  .gses-form__status.is-visible{display:block}\n\n  .gses-done{display:none;padding:56px 40px 60px;text-align:center;color:#112D17}\n  .gses-done__icon{width:64px;height:64px;margin:0 auto 20px;border-radius:50%;background:#6AF983;color:#14361B;display:flex;align-items:center;justify-content:center}\n  .gses-done__icon svg{width:28px;height:28px}\n  .gses-done h3{margin:0 0 10px !important;font:300 26px\/1.3 Poppins,sans-serif !important;color:#112D17 !important}\n  .gses-done h3 strong{font-weight:600 !important}\n  .gses-done p{margin:0 auto 26px !important;max-width:380px;font:400 15px\/1.6 Poppins,sans-serif !important;color:#4a5a50 !important}\n  .gses-modal.is-done .gses-form{display:none}\n  .gses-modal.is-done .gses-done{display:block}\n\n  @media (max-width:760px){\n    .gses-apply{grid-template-columns:1fr;padding:40px 28px;border-radius:20px}\n    .gses-apply__title{font-size:26px !important}\n    .gses-modal{padding:0;align-items:flex-end}\n    .gses-modal__panel{max-height:94vh;border-radius:24px 24px 0 0}\n    .gses-modal__head{padding:30px 24px 24px}\n    .gses-form{padding:26px 24px 30px}\n    .gses-form__grid{grid-template-columns:1fr}\n    .gses-form__foot{flex-direction:column-reverse;align-items:stretch;text-align:center}\n  }\n<\/style>\n\n<section class=\"gses-apply\" aria-labelledby=\"gses-apply-title\">\n  <div>\n    <p class=\"gses-apply__eyebrow\">Join the team<\/p>\n    <h2 class=\"gses-apply__title\" id=\"gses-apply-title\">Help us make sustainability <strong>measurable<\/strong>.<\/h2>\n    <p class=\"gses-apply__text\">Send us your CV and motivation, together with your LinkedIn profile and contact details. We read every application ourselves and will get back to you personally.<\/p>\n  <\/div>\n  <div>\n    <button type=\"button\" class=\"gses-btn\" data-gses-open>\n      Apply now\n      <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg>\n    <\/button>\n  <\/div>\n<\/section>\n\n<div class=\"gses-modal\" id=\"gses-apply-modal\" role=\"dialog\" aria-modal=\"true\" aria-labelledby=\"gses-modal-title\" hidden>\n  <div class=\"gses-modal__panel\">\n    <div class=\"gses-modal__head\">\n      <button type=\"button\" class=\"gses-modal__close\" data-gses-close aria-label=\"Close\">\n        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" aria-hidden=\"true\"><path d=\"M6 6l12 12M18 6L6 18\"\/><\/svg>\n      <\/button>\n      <p class=\"gses-modal__eyebrow\" data-gses-role-label>Application<\/p>\n      <h3 class=\"gses-modal__title\" id=\"gses-modal-title\">Tell us a bit <strong>about you<\/strong><\/h3>\n    <\/div>\n\n    <form class=\"gses-form\" novalidate>\n      <div class=\"gses-form__grid\">\n        <div class=\"gses-field\">\n          <label for=\"ga-name\">Full name<\/label>\n          <input class=\"gses-input\" id=\"ga-name\" name=\"applicant-name\" type=\"text\" autocomplete=\"name\" required>\n          <span class=\"gses-field__error\">Please enter your name.<\/span>\n        <\/div>\n        <div class=\"gses-field\">\n          <label for=\"ga-email\">Email address<\/label>\n          <input class=\"gses-input\" id=\"ga-email\" name=\"applicant-email\" type=\"email\" autocomplete=\"email\" required>\n          <span class=\"gses-field__error\">Please enter a valid email address.<\/span>\n        <\/div>\n        <div class=\"gses-field\">\n          <label for=\"ga-phone\">Phone number<\/label>\n          <input class=\"gses-input\" id=\"ga-phone\" name=\"applicant-phone\" type=\"tel\" autocomplete=\"tel\" placeholder=\"+31 6 \u2026\" required>\n          <span class=\"gses-field__error\">Please enter your phone number.<\/span>\n        <\/div>\n        <div class=\"gses-field\">\n          <label for=\"ga-linkedin\">LinkedIn profile<\/label>\n          <input class=\"gses-input\" id=\"ga-linkedin\" name=\"applicant-linkedin\" type=\"url\" placeholder=\"linkedin.com\/in\/\u2026\" required>\n          <span class=\"gses-field__error\">Please add a link to your LinkedIn profile.<\/span>\n        <\/div>\n\n        <div class=\"gses-field gses-field--full\">\n          <span class=\"gses-field__label\">CV<\/span>\n          <label class=\"gses-drop\">\n            <input type=\"file\" name=\"applicant-cv\" accept=\".pdf,.doc,.docx\" required>\n            <span class=\"gses-drop__icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 16V4M7 9l5-5 5 5M4 20h16\"\/><\/svg><\/span>\n            <span><span class=\"gses-drop__main\">Upload your CV<\/span><br><span class=\"gses-drop__sub\">PDF or Word, max. 5 MB<\/span><\/span>\n          <\/label>\n          <span class=\"gses-field__error\">Please upload your CV (PDF or Word, max. 5 MB).<\/span>\n        <\/div>\n\n        <div class=\"gses-field gses-field--full\" data-gses-motivation>\n          <span class=\"gses-field__label\">Motivation<\/span>\n          <label class=\"gses-drop\" data-gses-mot-file>\n            <input type=\"file\" name=\"applicant-motivation\" accept=\".pdf,.doc,.docx\">\n            <span class=\"gses-drop__icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 16V4M7 9l5-5 5 5M4 20h16\"\/><\/svg><\/span>\n            <span><span class=\"gses-drop__main\">Upload your motivation letter<\/span><br><span class=\"gses-drop__sub\">PDF or Word, max. 5 MB<\/span><\/span>\n          <\/label>\n          <textarea class=\"gses-input\" name=\"applicant-motivation-text\" data-gses-mot-text placeholder=\"Why this role, and why GSES?\" hidden><\/textarea>\n          <button type=\"button\" class=\"gses-switch\" data-gses-mot-switch>Prefer to write it here instead?<\/button>\n          <span class=\"gses-field__error\">Please add your motivation, as a file or in writing.<\/span>\n        <\/div>\n      <\/div>\n\n      <label class=\"gses-consent\">\n        <input type=\"checkbox\" name=\"applicant-consent\" value=\"1\" required>\n        <span>I agree that GSES stores my details for this application, in line with the <a href=\"https:\/\/gses-system.com\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a>.<\/span>\n      <\/label>\n\n      <p class=\"gses-form__status\" role=\"alert\"><\/p>\n\n      <div class=\"gses-form__foot\">\n        <p class=\"gses-form__note\">All fields are required.<\/p>\n        <button type=\"submit\" class=\"gses-btn\">\n          Send application\n          <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg>\n        <\/button>\n      <\/div>\n    <\/form>\n\n    <div class=\"gses-done\" aria-live=\"polite\">\n      <div class=\"gses-done__icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12.5l4.5 4.5L19 7.5\"\/><\/svg><\/div>\n      <h3>Thank you, <strong>application received<\/strong><\/h3>\n      <p>We'll review your application and get back to you personally.<\/p>\n      <button type=\"button\" class=\"gses-btn\" data-gses-close>Close<\/button>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n(function () {\n  \/* ====== PER VACATURE AANPASSEN ====== *\/\n  var VACANCY     = \"Customer Support Specialist\";\n  \/* ====== EENMALIG INSTELLEN ====== *\/\n  var CF7_FORM_ID = \"5336\";            \/\/ bijv. \"1234\" \u2014 leeg = formulier nog niet gekoppeld\n  var MAX_MB      = 5;\n\n  var modal = document.getElementById(\"gses-apply-modal\");\n  if (!modal || modal.dataset.ready) return;\n  modal.dataset.ready = \"1\";\n  document.body.appendChild(modal);            \/\/ buiten de content-kolom, zodat het thema niets afknipt\n\n  var form   = modal.querySelector(\".gses-form\");\n  var status = modal.querySelector(\".gses-form__status\");\n  var submit = form.querySelector('button[type=\"submit\"]');\n  var lastFocus;\n\n  modal.querySelector(\"[data-gses-role-label]\").textContent = \"Application \u00b7 \" + VACANCY;\n\n  function open() {\n    lastFocus = document.activeElement;\n    modal.hidden = false;\n    modal.classList.add(\"is-open\");\n    document.documentElement.style.overflow = 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Do you want to help [...]","protected":false},"author":4,"featured_media":2218,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[11],"class_list":["post-5317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vacancy","tag-onboarding-and-support-staff-fulltime"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Senior PHP Laravel Developer at GSES - GSES<\/title>\n<meta name=\"description\" content=\"Join GSES System, the leading international platform for sustainability and circularity. We&#039;re hiring a Senior PHP Laravel Developer in Rotterdam! Build scalable systems, lead technical decisions, and contribute to a sustainable future. \u20ac5k-6k\/month with great benefits. 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